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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jordan Fouts

August 27, 2024

5  out of  5
rating by Jordan Fouts
"I have found State Farm to be very easy to work with. Mason was very knowledgeable and transparent about costs, State Farm’s practices, and how their coverage intelligently saves me money. I appreciate not being sold to, but learning what best serves my family. I definitely recommend their services."
We responded:
"Thank you, Jordan, for your kind words! We’re delighted to hear that your experience with State Farm has been positive and that Mason was able to provide you with the knowledge and transparency you value. We always aim to serve our customers' interests, and it's great to know we’ve achieved that for your family. Your recommendation means a lot to us. If there's anything else we can do for you, please feel free to reach out! - Mike Brownell State Farm Insurance Agent in Lexington, KY"
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Robert Phillips

August 27, 2024

5  out of  5
rating by Robert Phillips
"Mason Fowler was very nice to work with! Explained coverages well, very efficient, and talked to me about the importance of life insurance. Highly recommend!"
We responded:
"Robert, thank you for sharing your experience! It’s great to hear that Mason made everything clear and took the time to discuss life insurance with you. Thanks for the recommendation—don’t hesitate to reach out if you need anything else. -Mike Brownell State Farm Insurance Agent in Kentucky"
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Trey Boggs

August 27, 2024

5  out of  5
rating by Trey Boggs
"Mason is the man! His name will be on the door somewhere, someday!"
We responded:
"Trey, thank you for your five-star review! Mason will be thrilled to hear this—he’s got a bright future ahead. We’re lucky to have him on the team. If there’s anything else you need, just let us know! -Mike Brownell State Farm Insurance Agent in Lexington"
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Ariel Escalona

August 16, 2024

4  out of  5
rating by Ariel Escalona
"Muy buena atención al cliente y muy buen servicio, recomiendo a los hispanos parlantes la atención con taylor porque habla un poco español y es muy atenta"
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Alexia Alsum

July 31, 2024

5  out of  5
rating by Alexia Alsum
"I have had great experiences with State Farm! Ask for Mason Fowler, he'll hook you up!"
We responded:
"Thank you, Alexia, for your positive feedback! We're thrilled to hear you've had great experiences with us. We'll be sure to pass along your kind words to Mason! Feel free to stop by our call if there is anything else we can do for you. – Mike Brownell State Farm Agent 😊"
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Carol Johnston

July 29, 2024

1  out of  5
rating by Carol Johnston
"Does not return phone calls. Actually had the incorrect bank account listed on the auto deduct forms. Office staff seem clueless. Do not recommend."
We responded:
"Hi Carol, thank you for your feedback. We apologize for any inconvenience caused by the initial error which was corrected promptly as mentioned during the call. We understand you decided to partner with an office closer to your home, and we respect your decision. We're glad to have you as part of the State Farm family and wish you well with your new agent. "
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Montserrat Esquivel

July 10, 2024

5  out of  5
rating by Montserrat Esquivel
"We’re so helpful and patient for my first time setting up renter’s insurance!"
We responded:
"Thank you for letting us know, Montserrat! Maddy was very happy to help you with your Renters Insurance. Please let us know if you have any questions or need anything else - Mike Brownell State Farm Agent "
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Julie Harrington

July 3, 2024

5  out of  5
rating by Julie Harrington
"Mason was fantastic! He answered all of my questions, offered me insurance that was affordable and reliable. Thank you!!"
We responded:
"⭐ Thank you for your feedback, Julie! We're thrilled to hear that Mason provided fantastic service, answering all your questions and offering affordable and reliable insurance. If you need any further assistance, please don't hesitate to reach out. - Mike Brownell State Farm Insurance Agent"
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Marysabel Echevarria

June 19, 2024

5  out of  5
rating by Marysabel Echevarria
"Maddie was super helpful in helping me with starting auto insurance for the first time. Answered all my questions and was very sweet. Highly recommend asking for Maddie if you need get started on some insurance."
We responded:
"Marysabel, thank you for sharing your experience with Maddie! We are really happy that we are able to help you with your insurance. Providing great service and helpful advice are extremely important to us at Mike Brownell State Farm. Please call, text or email our office when you have questions or need help with your insurance. Thank you! - Mike Brownell State Farm Agent"
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Patrick Williams

June 14, 2024

5  out of  5
rating by Patrick Williams
"Mike Brownell State Farm Agency is excellent. Mike Brownell Account Representative was thorough, courteous, kind and considerate. I highly recommend Mike Brownell State Farm Agency.😃🇺🇸"
We responded:
"Thank you, Patrick, for your great review. We are happy to hear that you had a great experience with us. Your experience with Mike Brownell State Farm is very important to all of us. Please call, text or email us if you have any questions. Thank you! - Mike Brownell State Farm Agent"
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Emma Minette

June 5, 2024

5  out of  5
rating by Emma Minette
"Maddy helped with my quote and insurance she was so kind helpful and sweet I highly recommend coming here for a solid price and great customer service! She was so efficient and even dealt with me changing dates rapidly. If you need insurance she is your gal!!!"
We responded:
"Thank you, Emma, for your wonderful review! We're delighted to hear that Maddy provided you with exceptional service and efficiency. Your recommendation means a lot to us. If you need anything in the future, we're here to help! – Mike Brownell State Farm Agent"
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ToasterTom9737

May 20, 2024

5  out of  5
rating by ToasterTom9737
"Maddy Houston answered all of my questions as a first time home + auto insurance buyer. She was relatable and displayed excellent professionalism. My wife and I didn't end up going with State Farm as we found a better price elsewhere for our situation, but I wanted to leave this review as a testament to the service we received."
We responded:
"Thanks for your review! We're glad to hear Maddy provided excellent service and professionalism while answering all your questions. Although you found a better price elsewhere, we appreciate you taking the time to share your positive experience! If your situation changes in the future, we'd be happy to assist you again. - Mike Brownell State Farm Insurance Agent"
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Colleen Steele

May 13, 2024

5  out of  5
rating by Colleen Steele
"One of my brothers did me a great service when he recommended Agent Mike Brownell for State Farm Insurance. Everyone in Mike's office is helpful, friendly, and most importantly, competent. I have absolute confidence in Mike Brownell for all of my insurance needs. Colleen Steele"
We responded:
"Colleen, thank you for sharing your experience! We're delighted that your brother recommended us to you, and that you've found our team to be helpful, friendly, and competent. Providing exceptional service and instilling confidence in our customers is our top priority. We appreciate your trust in us for all your insurance needs, and we look forward to continuing to serve you with excellence. If you ever have any questions or need assistance, please don't hesitate to reach out. - Mike Brownell State Farm Insurance Agent"
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Taylor Elder

May 10, 2024

5  out of  5
rating by Taylor Elder
"We just bought our first brand new car and Mason was a huge help in getting a good deal on our insurance. He also helped us bundle renters insurance which sweetened the deal even more. The guy really knows his stuff!!!!!!!! If he didn’t already have a job, I would hire him. Give this man a raise! Thanks again mason, for getting us dealies on our wheelies."
We responded:
"Thank you so much for letting me know that Mason did such a great job helping you! He is a huge asset to Mike Brownell State Farm and we are so happy that you had a great experience with him and our office. Please contact our office if you have any questions or need any assistance in the future - Mike Brownell State Farm Agent Office "
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Aaren King

May 3, 2024

5  out of  5
rating by Aaren King
"Always helpful and super nice!!!!!! And bonus they text communicate!!!!!!"
We responded:
"We're thrilled to hear about your positive experience, Aaren! Providing helpful and friendly service is at the core of what we do. And yes, we're all about making communication easy and convenient for you, even through text! Thanks for choosing us for your insurance needs! – Mike Brownell State Farm"
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Rob Campbell

April 22, 2024

5  out of  5
rating by Rob Campbell
"Madison H was very knowledgeable and polite when she sold me a Whole Life Policy for my daughter. I enjoyed the process. 5 stars."
We responded:
"Thank you, Rob! We're delighted to hear about your positive experience with Madison. It's our pleasure to provide knowledgeable and polite service to our valued customers. Don't hesitate to reach out if you have any questions or need further assistance. – Mike Brownell State Farm Agent"
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Anissa Webb

April 4, 2024

5  out of  5
rating by Anissa Webb
"MASON was very patient and explained every detail regarding switching insurance. The best part I was able to save money switching to State Farm."
We responded:
"Anissa, we're delighted to hear about your positive experience with Mason! Providing clear explanations and helping you save money are always top priorities for us. Thank you for choosing the Mike Brownell State Farm Insurance Agent family. If you ever need assistance in the future, don't hesitate to call. We are here for you!"
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Mckenzie Banta

April 1, 2024

5  out of  5
rating by Mckenzie Banta
"I set up my first independent car insurance policy with the help of Maddy today. She was incredibly helpful and pleasant. I would certainly recommend."
We responded:
"Mckenzie, thank you for sharing your experience with us! It's fantastic to hear that Maddy provided helpful and pleasant service as you set up your car insurance policy. We appreciate your recommendation and are here to assist you whenever you need us. Welcome to the Mike Brownell State Farm Agent family!"
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Hayden Byrd

March 20, 2024

5  out of  5
rating by Hayden Byrd
"Easy 5 stars. These folks are awesome to work with!"
We responded:
"Thanks so much for the glowing review, Hayden! We're thrilled to hear that you had such a positive experience with us. If you ever need anything else, don't hesitate to reach out. We're always here to help when you need it! - Mike Brownell State Farm Agent"
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Sidney Lococo

March 7, 2024

5  out of  5
rating by Sidney Lococo
"I worked with Mason to set up car insurance for the first time independently. He made the process as smooth as possible and explained everything to me honestly. I would highly recommend using him as your agent! He is great."
We responded:
"Thank you, Sidney! I'm thrilled to hear about your positive experience working with Mason. Providing smooth and honest service is our top priority. If you ever need assistance or have questions in the future, don't hesitate to reach out. We appreciate your recommendation! - Mike Brownell State Farm Agent Office"
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Laurie Bruegge

March 3, 2024

5  out of  5
rating by Laurie Bruegge
"I have had my insurance with him for over 20 years now. Mike and his staff have always been very helpful with all my insurance needs. I highly recommend them if you need insurance for your car or house."
We responded:
"Thank you for your great review! All of us here at Mike Brownell State Farm are always happy to help you. We appreciate you and look forward to continuing to serve you in the future. Call us anytime! "
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Dee Dee Yeagle

February 20, 2024

5  out of  5
rating by Dee Dee Yeagle
"Mike has been my agent for years! He and his staff have always gone out of their way to see that my needs are met!"
We responded:
"Dee Dee, thank you for your loyalty and for taking the time to share your positive experience! 🌟 It's been a pleasure serving you as your agent for all these years. My team and I are dedicated to ensuring your needs are met, and we truly appreciate your trust in us. If there's ever anything you need or if you have any questions, please don't hesitate to reach out. We're here to help, and we look forward to continuing to provide excellent service for years to come! – Mike Brownell State Farm Agent 😊🚗"
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Tina Manuel

February 2, 2024

5  out of  5
rating by Tina Manuel
"Mason Fowler was absolutely amazing. He is so friendly and outgoing. He was very helpful with all our insurance needs. Highly recommended"
We responded:
"Tina Manuel, thank you for your glowing review! 🌟 I'm delighted to hear that Mason Fowler provided amazing service, being friendly, outgoing, and helpful with all your insurance needs. Your recommendation means a lot to us at Mike Brownell State Farm. If there's anything more we can assist you with, feel free to reach out. We appreciate your trust!"
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Maddy Houston

January 31, 2024

5  out of  5
rating by Maddy Houston
"This is a great place to work and amazing people to work with. Professional, friendly, and customer-first."
We responded:
"Maddy Houston, we're thrilled to hear your positive feedback about working with us! 🌟 It's fantastic to know that you find Mike Brownell State Farm to be a great place to work with amazing people. We strive to maintain a professional, friendly, and customer-first environment. If there's anything else you need or if you have any questions, we're here for you. Thanks for being a part of our community! 🚀👍"
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Joey Goodin

January 29, 2024

5  out of  5
rating by Joey Goodin
"Mason was great and helpful"
We responded:
"Thank you, Joey, for your 5-star review! We are happy to hear your experience with Mason and Mike Brownell State Farm has been valuable. We take pride is providing outstanding service to our clients. Welcome and thank you for taking the time to provide a positive review. Please call our office with any questions you have about your insurance. "